General Information FAQ (Frequently Asked Questions)
What if I don't find my question in the FAQs?
If you do not find your question addressed in our FAQs, you can write or email our customer service department.
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How can I locate a dealer for your products?
You may call or email for the location of a dealer nearest you.
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Why are there no prices on your website?
Our website does not include prices for the simple fact that our products are not sold via the website. Perma-CoolŪ believes in, and fully supports, our dealer/distributor network.
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Do you sell directly to the consumer?
Perma-CoolŪ believes in, and fully supports, our dealer/distributor network. We do not sell our products via our website. We have designed our website to be an informative source of information about our products. Our goal for our website is that it be used by the end-user/consumer as an aid in determining which of our products best suit their needs.
Do you ship outside of the United States?
Yes, we ship internationally. For more information contact our sales department.
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How can I get a copy of your catalog?
Perma-CoolŪ has many forms of our catalog available, select one to meet your needs.
At this time, we do not maintain a general mailing list. If you would like to be kept up-to-date, we suggest you re-visit our website frequently, especially our online newsletter, Penguin Propaganda.
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How do I call for technical assistance?
You may reach our technical department via telephone. Our technicians are available Monday through Friday, 08:00 to 16:00 (PST). Our busiest days are Monday and Friday, if possible, call Tuesday through Thursday to avoid possible waits. The number is +1-909-390-1550, select option 3.
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